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Moving Facts | Moving Help & Advice

Most relocation's end up costing more than double of the original amount quoted.

When it comes to claims, many moving companies mislead consumers to the point where the customer drops the claim.

Federal law mandates a minimum relocation insurance of 60 cents a pound per item on interstate relocations. This means that if your vase breaks, you will be reimbursed at a rate of 60 cents per pound (about $2.40 if a check ever does come). The minimum coverage for local relocation's is half the amount.

Many moving companies that boast good standings with the Better Business Bureau are not registered with the BBB or are in poor standing.

In the initial pickup, the moving company foreman will always shift the blame of undisclosed fees on the salesperson that secured the job.

Almost all relocation's involve hidden fees, which are only disclosed on the day of the move, usually after your good have already been loaded in the moving truck.

Most moving foremen (lead mover of the actual relocation) are almost always sales people who make a percentage on charges above the original quote. Beware of the “ it’s the company policy pitch” or “It’s not me, it’s the boss,” etc.

Most long distance relocation's in the United States and Canada are subcontracted to third party moving companies for delivery who piggyback multiple moving jobs. Stipulated in the fine print in the back of most if not all moving contracts.

Because of multiple jobs loaded into trailers, nearly all relocation's involve lost boxes due too small and ineffective standard inventory stickers. Moving Guardian offers high visibility moving labels to help avoid such situations.

Consumers are vulnerable because of a lack of familiarity with moving company practices and because of the lack of recourse available to them.

Federal law prohibits the practice of holding goods hostage to extort inflated payments from consumers.

Two consumer complaints that deserve special attention are:

Moving companies holding goods hostage
Moving companies resolving claims for loss or damage in bad faith.

In May 2004, the Senate found that the Federal government lacks the resources to adequately police or deter a growing number of interstate moving companies that willfully violate federal regulations.

The FMCSA’s lack of attention to its responsibility has created a vacuum that has allowed unscrupulous carriers to prey on consumers. Moving companies have been able to exploit the lack of enforcement.

Consumers who take the time to read the FMCSA’s handbook, Your Rights and Responsibilities When You Move, will have a powerful tool for avoiding predatory moving companies. The goal of this handbook, which is posted on the FMCSA web site, is to equip “consumers with information adequate to make informed decisions about moving their household goods.”

In 2004, the FMCSA received over 16,000 complaints about household goods movers. But only a fraction of these cases could be investigated because of limited resources, and rarely are there any resulting criminal charges.

Fraud and abuse of consumers has increased, not because federal criminal fines and imprisonment are insufficient to deter, but because federal resources are too limited.